• Author: Brad Smith (Editorial Staff)
  • Last updated: October 8, 2019

Frontpoint Review

Here is a company that wants to make homeowner security nice and easy. With a variety of price points, different hardware and equipment options, and superior customer service, they are a brand worth looking into. This 2019 review looked at some of the best features that consumers were looking for and ranked them based on several criteria:

Frontpoint Security Review: In-Depth

With their customized approach to home security, this is not a bargain bin company. Customers receive pre-programmed security equipment delivered to their homes, complete with easy installation. This brand offers DIY accessibility and professional equipment. Clients can just connect to WiFi and ramp up their property’s safety.

Key Features

This brand isn’t the cheapest, but its quality and support make it well worth the price. Below are some of the primary benefits of choosing Frontpoint security systems:

  • 30-day cancellation policy
  • 24/7 monitoring
  • Smart device compatibility
  • Wireless security systems
  • Video recording options
  • DIY installation

Frontpoint Home Security Review: Background Information

Frontpoint Background Information

The company was founded in the year 2007 and had a team of customer support agents that have been recognized for its excellence throughout the years. Headquartered in McLean, Virginia, the brand has over 500 employees and is run by CEO Syed Zaidi.

This enterprise prides itself on providing do-it-yourself home security packages for homeowners around the nation. Seeking to revolutionize the outdated methods of private property security systems, Frontpoint offers cutting-edge technology and down-to-earth employees who want to lend a helping hand.

The company had a small beginning but soon grew to become one of the leaders in affordable home tech and security. They have received the Angie’s List Super Service Award and have an A+ rating with the Better Business Bureau.


Frontpoint Security Features: Tools That Are Tailored to Homeowners

The brand aims to appeal to a variety of consumers. They know that each family is different, but they all want to be protected. Through a range of equipment and services, Frontpoint seeks to fill the needs of any homeowners who want safe home systems.

Touchscreen Control Panel

Frontpoint touchscreen control panel

The touchscreen capability on each of their products is a modern approach to home safety. The control icons are easy to identify, and standard button panels are available for those who prefer that. Either way, the interface is organized and intuitive for ease of use.

Crash & Smash Protection

Invaders will have an especially hard time getting into the Frontpoint control panels, thanks to “crash and smash protection.” In the case that someone does break into the controls, the system will automatically notify Rapid Response operators to ensure client safety.

Cellular Monitoring

As a modern company, they offer connectivity without the need for a landline. This allows for greater coverage and support, especially in case of storms or cuts wires. Back-up batteries ensure that the system is always on alert, and the only equipment that requires the Internet is the camera range.

Mobile App Compatibility

Frontpoint Mobile App

Customers can keep track of their property even when they’re away from home, thanks to a mobile app. While this perk isn’t available on all of the plans, it is an option that buyers can consider. The application works on smartphones and tablets for better control over the surveillance equipment.

Still Image Capture

Not only can the control panel alert Rapid Response teams, but it can send them still images as well. The system’s motion sensors will capture these photos and can then send them to police if necessary. This extra measure helps to keep families safe and protected.

Video Surveillance

The company offers video security cameras for both indoor and outdoor scenarios. The lenses capture high-resolution images and recordings for accurate monitoring. Plus, this feature is compatible with the mobile app. Customers can rest assured, knowing that their data is saved to the cloud.

Environmental Monitoring

The surveillance is meant to protect homes against intruders, but it can also keep track of environmental threats such as harsh weather and carbon monoxide. Sensors will monitor for leaks, flooding, excessive heat, smoke, and more to ensure added safety and protection against natural disasters.

Energy-Saving Home Automation

If the price is off-putting for some consumers, they should consider that the Frontpoint line of products can help cut energy usage. The software allows them to monitor and control air conditioning, heating, and lighting for a more sustainable home.


Equipment & Installation: A Break-Down of Frontpoint’s Service Packages

Frontpoint Equipment and Installation

This company offers quite a selection of home surveillance and protection kits, ranging from smart doorbells and sensors to video cameras and automation software. Below are some in-depth examples of these products to help consumers break down which options best suit their needs.

Frontpoint Security System

Frontpoint System

The powerful control center of all the company’s products sits within the Hub and Keypad. Simple to use and expertly organized, these features are what make the system a DIY dream.

Device Description
Frontpoint Hub This compact device conveniently works with both WiFi and cellular signals, so clients don’t have to worry about losing connectivity. It serves as a command center for all of the controls and functions of the security system.
Frontpoint Keypad This compact device conveniently works with both WiFi and cellular signals, so clients don’t have to worry about losing connectivity. It serves as a command center for all of the controls and functions of the security system.

Cameras

Frontpoint Cameras

These options allow customers to see their property in real-time, in clear and crisp images.

Device Description
Indoor Camera High-resolution pictures capture all of the happenings inside, whether it’s in the doorway, the garage, or someplace else.
Premium Indoor Camera The premium version offers Bluetooth speakers, 180-degree viewing angle and tilt, as well as true HD video and zooming functionalities.
Outdoor Camera Connected via WiFi and free of pesky wires, this outdoor option can detect movement up to 40 feet, even after dark.
Doorbell Camera This slim doorbell allows clients to see who’s at the door before they even open it. Simple installation and controls make it a great choice.

Home Automation

Frontpoint Home Automation

Automating as many features as possible helps homeowners feel safe while they’re sleeping or away from their property.

Device Description
Smart Door Lock This backlit keypad ensures that even if a client misplaces their keys, they can safely enter their home, providing they remember the family passcode.
Smart Light Bulb This is a cool feature that makes it look like someone’s home while the house is empty so that potential intruders think twice about breaking and entering.
Wireless Light Control Walking up a dark driveway can make families feel vulnerable, so this option allows them to trigger the on/off switch from the mobile app.
Garage Door Controller With this feature, a client can glide in and out of their garage quickly and safely. Again, this works on the app.

Intrusion Sensors

Frontpoint Intrusion Sensors

No security surveillance system would be complete without motion sensors, which are outlined below.

Device Description
Motion Sensor This device covers 44 feet and has a 90-degree viewing angle to help homeowners sense approaching visitors ahead of time.
Door & Window Sensor If someone tries to be sneaky and get through a locked door or window, the system will alert clients promptly.
Glass Break Sensor Upon sensing broken windows or glass doors, the device will trigger an alarm to the company’s monitoring team.
Garage Door Sensor Clients won’t be able to drive away without closing their garage doors, thanks to this system that alerts them they left it open.

Environmental

Frontpoint Environmental

It’s not just people that can threaten a property or family’s safety. Fortunately, Frontpoint has sensors that can send alerts in case of fire, flood, and more.

Device Description
Smoke & Heat Sensor Not only will this detect smoke, but it will register when there is excess heat in the area, which can save precious time in case of a disaster.
Carbon Monoxide Sensor This device is long-lasting, battery-operated, and includes patented detection technology.
Flood Sensor This device won’t succumb to corrosion or moisture, but it will alert clients in case of an unusual accumulation of water.

Accessories

Additional accessories are available for those who want to complement their security system.

Device Description
Keyless Remote This allows customers to unlock the door from up to 100 feet away, perfect for if they can’t find their keys in the dark.
Panic Pendant This button works within 100 feet of the Hub control panel and can be used in emergencies for Rapid Response.

Frontpoint Packages & Prices

When it comes to pricing, there are hardware packages and monitoring plans to choose from. Depending on what a buyer chooses, they could be spending anywhere from a few hundred dollars to over $1,500.

Hardware Packages

There are six hardware plans in total, which are outlined below. Ranging from $430 to over $1,300, there is something for every price point. The packages include: Starter, Everyday, Plus, Select, Preferred, Elite.

Monitoring Plans

Frontpoint Monitoring Plans

While the hardware packages cover the equipment needs, the monitoring plan relates to the surveillance and security coverage a buyer gets. There are three options: Protection, Interactive, Ultimate.

Protection Plan: A Low-Cost Option

The monitoring charge for this option starts at $34.99 per month. It comes with 24/7 professional surveillance as well as cellular and wireless (WiFi) connectivity. Buyers will also get environmental sensors for things like carbon monoxide and smoke. Other benefits include intrusion protection, fire alerts, and life safety. The company’s mobile app is not compatible with this plan option.

Interactive Plan: More Mobile Control

This is a great option for those who want mobile compatibility, along with the sensors and 24/7 monitoring capabilities. The monthly fee is just ten dollars more, but it comes with the added convenience of being able to see the property from anywhere, even remote locations. Just like the previous plan, this one has crashed and smash protection and professional cameras.

Ultimate Plan: Live Video Streaming & Image Capture

For $44.99 per month, buyers can opt for this plan, which includes all of the video capabilities. This is truly the ultimate package and combines the best of the brand’s hardware and monitoring technology. Not only will customers get the intrusion and environmental sensors, but also flexible video footage and 24/7 support. Below is a comparison chart for the three packages, reflecting the 2019 costs.

Monitoring System Comparison Chart

Protection Interactive Ultimate
Price $34.99/mo $44.99/mo $49.99/mo
24/7 Monitoring Yes Yes Yes
Smash Protection No Yes Yes
Mobile App No Yes Yes
Image Capture No No Yes
Video No No Yes
Priority Support No Yes Yes
Environment Sensors Yes Yes Yes
Energy-Saving Automation Yes Yes Yes

Equipment Packages

In order for the monitoring kits to work, a client also needs to purchase an equipment package. Fortunately, there are six to choose from, ranging from a starter pack to a fully-outfitted system. Below are some more details about each.

Package Description
Safe Home Starter This one costs $430.95 and includes one Hub and Keypad as well as a motion sensor. Clients will also get two additional sensors to use for doors or windows. Additional accessories are also available, but they come at an added cost.
Safe Home Every Day The price for this one jumps to $528.93 and includes the Hub and Keypad as well as two motion sensors and three extra ones for doors or windows. Any other equipment that a buyer would like to add on would come at an extra price.
Safe Home Plus This mid-range plan costs $548.93, making it just $20 more than the Everyday package. The Plus plan comes with two additional glass break sensors, but the motion-activated one is optional.
Safe Home Select This plan has a jump in price to $701.90, but it is more inclusive. Along with the Hub, Keypad, two motion and three-door sensors, it comes with a glass break alarm and smoke/heat device.
Safe Home Preferred This kit costs $834.88 and comes with everything in the Select plan, plus an extra door/window sensor. On top of that, it has an wireless indoor camera, making it the cheapest plan that includes video recording.
Safe Home Elite Finally, this all-inclusive package comes with the Hub, Keypad, six door/window sensors, two motion and glass break activators, one smoke alarm, one indoor camera and one for outdoors.

Comparison of Equipment Kits & Prices

Starter Everyday Plus Select Preferred Elite
Price $430.95 $528.93 $548.93 $701.90 $834.88 $1,332.84
Door Sensors 2 3 3 4 5 6
Glass Break No No 2 1 1 2
Motion 1 2 No 2 2 2
Smoke/Heat Np No No 1 1 1
Indoor Cam No No No 1 1 1
Outdoor Cam No No No No No 1

Frontpoint Smart Home Equipment

There are different smart home features for homeowners to choose from, whether they want extra sensors or more outdoor cameras.

Product Price
Hub + Keypad $299.98
Indoor Camera $99.99
Premium Indoor Cam $199.99
Outdoor Cam $199.99
Doorbell Camera $189.99
Smart Door Lock $179.99
Smart Light Bulb $9.99
Wireless Light Control $49.99
Garage Door Controller $69.99
Motion Sensor $64.99
Door Sensor $32.99
Glass Break Sensor $74.99
Garage Door Sensor $44.99
Smoke/Heat Alarm $64.99
Carbon Monoxide Alarm $89.99
Flood Alarm $44.99
Keyless Remote $31.99
Panic Pendant $39.99

Ease of Use

The hardest part of using Frontpoint security products is the initial installation. Those who are skilled at DIY projects should be able to configure their equipment and get all set up in under an hour or so. Otherwise, it could take 90 minutes or so, but the process is straightforward, just a bit tedious. Plus, these products are compatible with Amazon Alexa and Echo, as well as Google Home. That means simple voice commands for things like arming and disarming or even turning on the lights.

Customer Experience

Given the support team’s great reputation, it is safe to say that the customer experience is an overwhelmingly positive one. With each year, more people turn to Frontpoint’s systems and service for a safer home. Consumers can quickly get their questions answered and find the packages and equipment that best suits their needs.

Terms & Guarantees

These products only come with a warranty if a person has a contract with the company. Also, there is a 30-day money-back guarantee. After this one-month period, clients are locked into a one or three-year contract, as determined by the chosen package. Also, termination fees do apply, and they are stated in the individual service contracts. If someone wishes to end their contract and cancel their service, they need to contact the team via phone or email.

Billing is made via credit card or checking account. The company uses some personal information to send marketing materials and updates as well as to take administrative action on user accounts when necessary.

Customer Support

Frontpoint Customer Support

The team is accessible in a variety of ways, including an online request ticket and a support center on their website. There, users can find answers to frequently asked questions as well as product manuals. The team can be reached at privacy@frontpointsecurity.com or 1-833-823-5608.

Trust Score (Trustpilot & BBB.org)

Frontpoint Trust Score (Reviews)

Overall, this business has mostly positive reviews from former clients and tech reviewers. They even got an A+ rating from the Better Business Bureau. According to the company website, 94% of its customers recommend their products and services. The brand has received recognition from Angie’s List multiple times, including the 2017 Super Service Award. Various organizations have highlighted Frontpoint, including Facebook, U.S. & World News Report, Trustpilot, and Yelp.

Trustpilot alone has over 5,000 reviews on the company, with the average reviewer providing a rating of 4.5, which is excellent. On Frontpoint’s website, potential buyers can access free quotes and chat online with a brand representative for more information.


FAQ Section

Is Frontpoint Better Than ADT?

It depends on what a consumer is looking for. If they want something that is highly affordable, then they might look into ADT. However, if they are looking for great flexibility with options and equipment packages, Frontpoint will offer more variety. Both companies provide sensors, traditional monitoring, and detection devices for things like smoke and carbon monoxide.

Can Frontpoint Security be Hacked?

It would be very hard for someone to hack into the Hub or Keypad. This is because there is a tamper-proof cover on it and passcode protection. Clients should always change the default password of any equipment they receive. Also, practicing smart security practices like concealing the Keypad and any motion sensors or cameras is a good idea.

Does Frontpoint Work Without Monitoring?

The entire security system is monitored, so this isn’t really a possibility. That being said, there are different cameras and sensors available. At the end of the day, this is a security company, so they always have 24/7 monitoring going on for their clients. That means that they are connected either via cellular connection or WiFi. This doesn’t mean that they are snooping on a customer’s house or anything. They’re just available in case of an emergency.

Is Frontpoint Security Legit?

Absolutely. Not only has the brand been recognized by multiple organizations, but it has excellent ratings on Trustpilot and the Better Business Bureau. Their security systems are some of the best in the industry, and they come at different price points for greater accessibility. Their Hub, Keypad, and indoor and outdoor cameras are just the start of their securety offerings.

How Much Does it Cost to Cancel Frontpoint?

The cancellation prices are not available directly on the website. However, according to one source, the cancellation fee will be 80% of whatever the plan costs. So, say that a person purchased the Everyday package, which costs $528.93. If they wanted to cancel their contract early, it would cost 80% of that, or $423.14. In other words, consumers should be sure that they want to purchase from Frontpoint and get involved in a contract.

Frontpoint Home Security Pros & Cons

All in all, this brand is a winner in terms of home security, thanks to the level of customization and ease of use. There are plenty of features here to satisfy those who are new to security automation as well as those who want professional equipment and service. The initial upfront costs may be high, but the team is knowledgeable and helpful, and the hardware is legit.

Pros Cons
+ Custom equipment packages – Installation could take longer
+ DIY accessibility – Upfront costs are high
+ Excellent customer service
+ Risk-free trial for 30 days
+ Selection of plans and pricing

Summary: Should Homeowners Choose Frontpoint?

In 2019, there are lots of home security options out there, but this company stands out thanks to their personalization and the attention they give to consumers. Their wide range of hardware and monitoring services means that just about any family can find something to suit their needs. Yes, the prices can be high to start off with, but the month-to-month fees are manageable, and the DIY installation can’t be beat. Overall, this is a brand to look into for accessible and customizable safety sensors, cameras, and more.

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