Table of Contents
- Medical Guardian Review: In-Depth
- Features That Compliment Each System
- Equipment & Installation
- Medical Guardian Pricing & Packages
- Ease of Use
- Customer Experience
- Frequently Asked Questions
- Medical Guardian Pros & Cons
- The Final Word
Medical Guardian Review: In-Depth
With all of the options out there in 2021, it can be quite a challenge for families to find the ideal home alert device. As this Medical Guardian review will show, this is a brand that has been in business for over a decade. Throughout the years, it has listened to the needs and concerns of clients and prospective customers to better equip medical caregivers and loved ones. Check out the best qualities of this company below.
Based in Philadelphia, the company covers a wide range nationwide so more seniors can use the services they need. The brand continues to grow over time and recently adopted top-tier security tech into its systems.
- Among the best technological systems
- Cellular & landline devices
- Fall detection options
- Mobile control
- Monthly monitoring plans available
- U.S.-based centers and coverage
The company was founded in 2005 by Geoff Gross, who secured thousands of sales on his own before expanding the business. The brand began in Philadelphia, where it has its headquarters today. That said, the services and medical devices span the continental United States.
The enterprise gained recognition for its safety equipment and mobile control, as well as a celebrity endorsement from Florence Henderson. To its credit, the business made Inc. Magazine’s list of the 5,000 fastest-growing companies four years in a row. It has TMA Five-Diamond Certification for its monitoring services. As of 2021, the business serves about 200,000 customers.
Features: Standalone Qualities That Compliment Each System
The Medical Guardian medical alert systems are full of features that elderly clients and their caretakers want and need. This includes more modern technology such as GPS tracking, hands-free calling, and a two-way voice function. Here is a closer look at the equipment’s prime factors.
24/7 Emergency Response: Speak to Someone in Seconds
This round-the-clock monitoring feature ensures that seniors get help as soon as they need it, if necessary. Along with other tools like two-way talk and smartphone control, they can speak to an agent within seconds.
2-Way Voice: Hands-Free Control
Seniors won’t ever feel lonely when emergency strikes. This dual-talk function allows them to speak to a trained professional without dialing the phone. The speakers make it easier to listen and communicate their needs.
Car Charger: Constantly Connected
Older adults don’t need to feel confined to their homes anymore. They can use this convenient car charger to bring their devices along with them without worrying about running out of battery life.
Care Circle: A Trusted Collection of Contacts
This feature lets clients create a customized list of emergency contacts, such as their children or caretakers. If an emergency occurs, the system alerts these individuals and keeps them in the loop.
Companion Mobile App: Modern Tools for Seniors
Since the company is always trying to improve, it’s no surprise that it offers a smartphone application with all devices. This way, it’s easier for family members to keep in touch and monitor what elders are doing.
Easy Set-Up: Less Worry, More Assurance
A good portion of the systems is plug-and-play, so it’s easy to get things going. Other wearables, like the Freedom alert button, are wearable and work via a cellular connection.
Fall Detection: Feel Safer at Home
Clients can add this feature to any plan but the smartwatch. This fall button will detect when the user trips and falls, immediately contacting the emergency phone numbers or an agent.
Family & Caregiver Monitoring: Get Others Involved
Seniors don’t have to take care of themselves on their own. The Care Circle makes it easy to involve others, be it a daughter, friend, or home nurse. They’ll receive regular updates on the elder’s location and activities.
GPS Tracking: Alerts at Home & On the Go
The cellular products include this feature, which allows loved ones to see where the senior is at all times. This is particularly useful for emergencies or for added assurance during stressful times.
Lock Box: An Extra Layer of Security
This resembles a padlock and can make it easier for trusted loved ones and friends to get into the house in a crisis. It is a complimentary add-on for some plans.
Long-Range Coverage: More Ease & User-Friendliness
Whether a customer is in the house, walking in the park, or going grocery shopping, they can rely on long-range support. This is especially true for the smartwatch and wearables.
MyGuardian Customer Portal: Instructions, Tips, & More
This online resource is a great addition that gives clients step-by-step tutorials, helpful blog posts, and more. It’s also where caretakers can check-in and learn more about how the system works.
Voice Response: A Proactive Safety Feature
Seniors can tell the system what to do in case they can’t reach the base station or help button. As a hands-free feature, it comes in handy when customers trip or fall.
Wall-Mounted Medical Alert Button: Just-in-Case Extras
These buttons are optional but come in handy for larger households. Alternatively, if a client is prone to slipping in the shower, they can purchase an extra one for the bathroom.
Waterproof: A Worry-Free Design
The products and wearables are water-resistant, so they can hold up to rain, hand-washing, and casual splashes. While clients shouldn’t dunk the equipment in water, a moderate amount won’t do any damage.
Equipment & Installation
The company offers wall-mounted and wearable accessories with each package so clients can choose what they want.
A unique quality of this company is the range of products and services that it offers. Clients are free to choose the system that best suits their needs, be it a landline base station or a convenient wearable.
Classic Guardian: A Low-Cost Solution
For less than a dollar a day, seniors can get this traditional landline system. It comes with a wearable help pendant so they can call for assistance wherever they are in the house up to 1,300 feet.
This will connect them with U.S.-based agents who can speak with them via the built-in speaker. The base station has easy-to-read indicator lights as well as 32 hours of battery backup, so it’s always on.
- Bracelet/pendant option
- Car charger accessory
- Fall detection available
- Lockbox add-on
- Protection plan offered
Home Guardian: A Value-Packed Kit
The Home Guardian system costs just a few cents more per day, but it also comes with a wealth of equipment and features. The base station connects to a cellular network for easier set-up. The large display helps older adults access their emergency contacts or read the time.
The pendant accessory works within 600 feet of the system, and the whole thing operates on an AT&T cell network. The built-in speaker has a wide range of volume settings to accommodate those who have trouble hearing.
- Fashion jewelry necklace add-on
- LED display screen
- Lockbox offer
- Power outage backup (30 hours)
- Protection plan available
- Wall-mounted pendants
Family Guardian: Make the Home Safer
For a full-range system, check out this kit. It’s available with any subscription package and includes three safety sensors for the household. Through the smartphone app, caretakers and children can keep up on their loved one’s daily activities. This includes instant notifications for greater assurance.
The package has an impressive 1,300-foot range for more coverage in more places. Also, it doesn’t require a landline connection but instead works with AT&T cellular networks.
- 32-hour battery backup
- Activity sensors
- Companion App
- Extra wristbands available
- Fall detection offered
- Lockbox add-on
- Protection plan coverage
- Wall-mounted products
Freedom Guardian: A Convenient Senior Smartwatch
The Freedom Guardian is a smartwatch for seniors, and this company made it work. The touchscreen controls may require a bit of a learning curve, but it’s well worth it.
With this medical alert, clients can keep track of their daily activity, get medication reminders and weather updates, and sync up with the Companion App. This allows their loved ones and carers to stay in touch and receive instant notifications on their phones.
- Advanced GPS tracking
- Companion App
- Low battery notifications
- Reminders for appointments and prescriptions
Mobile Guardian: Reliable Communication
The Mobile Guardian option gives seniors the freedom to go about their daily activities and outdoor adventures with the added assurance of monitored protection. It has built-in GPS technology and a wearable pendant that works up to 350 feet away from the base station.
This creates a personal emergency response system that’s perfect for active elders. Simply place the product in its charging cradle at the end of the day to make sure it’s ready for tomorrow.
- AT&T cellular connectivity
- Car charger option
- Charging cradle
- Fall detection add-on
- Fashion jewelry necklace option
- Large emergency display
- Lockbox offer
- Protection plan available
- Standalone pendant
Active Guardian: A Modern Take on a Classic
Boasting both WiFi connectivity and GPS tracking, the Active Guardian option is a fan favorite for its easy portability and advanced technology. Lightweight and with a long-lasting battery, this equipment can keep up with active seniors all day long.
The included fall detection is the most accurate on the market and will notify the emergency call center if necessary. Clients can speak to an agent via the large built-in speakers and two-way voice.
- 30-day free trial
- All-in-one wearable
- Cellular connectivity
- Charging cradle
- Fall detection
- Location tracking
- Lockbox add-on
- One-touch call help
- Protection plan available
How It Works
Getting started with these monitoring products is as easy as plugging them in and hitting the “on” switch. While there are different systems to choose from, they all essentially follow the same set-up, particularly when it comes to using it in everyday life.
Below is a brief walk-through of what to expect when the base station or pendant is activated.
1. Push the Pendant/Necklace
Seniors activate the bracelet or pendant by hitting the “help” pad. They might be in the house or out doing their daily activities.
2. Speak to a Trained Representative
This triggers the alarm at a nearby call center, where a trained agent will pick up the phone. They can speak to the client through the product’s built-in speakers and two-way talk function.
3. Get Emergency Assistance
From there, the representative can determine if emergency assistance is required. If so, they will dispatch the authorities or help the customer contact a loved one or caretaker.
Just about every Medical Guardian review raves about how senior-friendly the monitoring products and systems are. It’s very easy to set things up and follow along with the prompts.
A person doesn’t have to have a lot of technical knowledge to get things up and to run. The base stations start working as soon as they’re plugged in. The wearables have indicators to let customers know when they’re functioning.
Plus, the app makes things even simpler and connects loved ones, too.
Medical Guardian Pricing & Packages
The Family kit is the most expensive, but it also comes with extras and lots of features. The Classic is the most cost-efficient but requires a landline.
A great thing about this company is that it offers different subscription models so every client can find a payment plan that works for them. This grants them the ability to choose their preferred system without worrying about affordability. Here’s an overview of the packages and costs.
Product Pricing & Functionality Comparison Table
|Battery Backup||32 hours||30 hours||32 hours||48 hours||24 hours||120 hours|
|Range||1,300 ft||600 ft||1,300 ft||350 ft||350 ft||350 ft|
This is the more traditional version for people who want to work with a landline connection. That said, the system has a 32-hour battery backup just in case the power goes out. This package is the least expensive option, coming in at $29.95 every month.
- Comes with a personal bracelet
- Less than a dollar a day
- Long-range (1,300 feet)
- Fall detection costs extra
- Requires a landline
This package costs about five dollars more than the Classic one, but it’s full of extra. This includes complimentary ground shipping and one month of service for free. Along with the base station, it comes with a wearable bracelet that works up to 600 feet away. Customers also get a lockbox with their order, although they’ll have to pay an additional $10 for fall detection.
- Easy cellular connection
- Large base station display
- Weather, date, and time information
- Fall detection not included
- Shorter range than other products
For a complete kit, seniors should look to this package. It comes with the base station as well as three activity sensors. With the Companion App, caretakers and loved ones can keep up with the client and receive instant updates. While it’s the most expensive option, it covers shipping costs and the price of the equipment is included in the recurring payments.
- Comes with three safety sensors
- Includes “Circle of Care”
- Range of 1,300 feet
- Most expensive package
- Wearables cost extra
For those who can afford it, this smartwatch is a top-tier option. The text-to-speech function may take some getting used to, but it can be a convenient tool for customers. They can get weather notifications, track their activity, get prescription reminders, and more. This option also comes with the SOS emergency service and a complimentary lockbox. New clients can get a one month trial to see if they like it.
- Advanced location tracking
- Encourages a healthy lifestyle
- Medication reminders
- High upfront costs
- Seniors might have trouble with the touch controls
This package contains all of the on-the-go products busy seniors need. They want to live their lives with minimal restrictions, and this lets them do just that. The bracelets and pendants connect effortlessly to the base station. The handheld remote has a charging cradle so it can power back up for the next day.
- Adjustable volume controls
- AT&T connectivity included
- Free location tracking
- Fall detection not included
- The wearable range is limited to 350 feet
This is an affordable option that offers lots of on-the-go compatibilities. It works with the Companion App and is lightweight enough to carry around in a pocket. The built-in speaker is powerful and works with the two-way talk function. It needs the AT&T cell network, but that’s included in the subscription.
- Advanced GPS tracking
- Great portability
- Longest-lasting battery (120 hours)
- A bit bulky as a necklace
- Only one device
There are several payment plans available. This allows customers to pay as often as they like or to spread the price out over a longer period.
If a client would rather pay every quarter or annually, they can cut a bit off of the subscription price. That said, the daily cost comes out to under $1.50, regardless of the package customers choose.
|Free Ground Shipping||No||No||Yes||Yes|
|Time & Date||Yes||Yes||Yes||Yes|
Ease of Use
All of the systems take into account the needs and prior knowledge of elderly clients. This means that things are as uncomplicated as they can be. That’s good news for customers who want something simple yet effective.
The base stations simply plug into a wall outlet while the cellular devices come with complimentary AT&T cell service. Also, the Customer Care Portal on the brand’s website is a great resource for further instructions and tutorials.
Overall, the company makes a concerted effort to support clients via decent pricing, user-friendliness, and quality technology. Here’s a closer look at their policies as well as what previous customers have to say.
Terms & Guarantees
Right on the company homepage, there is a notice about the Norton Shopping Guarantee. This promise includes $10,000 in ID theft protection and the lowest price guarantee. Customers have 30 days from the time they purchase to get up to $1,000 back. This policy has been in place for two years and is what makes the business one of the highest values on the market.
That said, the terms and conditions state that the products and services are provided on an “as is” basis. This disclaims the accuracy of the equipment, which may give some buyers pause.
All of the company’s call centers are based in the United States and are trained to handle any emergency that may come up. That said, some clients even call in for help with everyday tasks, such as resetting their equipment. The staff is friendly and hospitable, and translation services are available. Individuals can contact the team over the phone or via the email form on the website.
The brand has an A+ rating with the Better Business Bureau, and many Medical Guardian reviews share a common consensus. This is that the company provides high-value equipment for a fair price. There is the question of add-on devices and plans, which can drastically increase the cost. That said, there are several payment options available, which consumers appreciate. Lots of people have heard about the business through celebrity endorsements, but once they tried it, they were impressed by the modern technology and efficient support team.
Frequently Asked Questions
Are Medical Guardian Products Covered By Medicare?
Those who have the standard Medicare package are not eligible for total reimbursement. However, certain Advantage plans, such as Medicare Part C, may cover the costs of equipment.
Other factors that influence eligibility include state and subscription details. Therefore, consumers should check in with their insurance provider to learn more.
Are Medical Guardian Products Good?
People have different definitions of “good,” but yes, these devices are great quality and do what they’re designed to do. The DIY set-up is simple, and the equipment springs into action when emergencies strike.
Also, the variety of plans and packages means that more families can find the most suitable system for their needs and households.
Is Medical Guardian Waterproof?
Yes, the majority of the systems are waterproof or at least splash resistant. No one’s going to dunk their base station in the bathtub, so there are minimal worries here. The wearables can handle being in the shower or running under the faucet, but people shouldn’t make that a regular thing.
Since seniors are often most prone to trips and fall in the bathroom, the products must be able to withstand water.
How Do I Return My Medical Guardian?
If an individual purchased the equipment, then they aren’t obligated to return it to the company.
Those who are paying periodically will have to send everything back.
- If they’re ending their subscription within a one-month window, they can get a prorated refund.
- To cancel their service, clients can call the support team at 1-800-313-1191 or on the contact form on the website.
- To return the products, customers should ship it via their nearby USPS office.
Medical Guardian Pros & Cons
The lack of long-term agreements is great, too. However, it would be nice to see environmental sensors like smoke and carbon monoxide alarms.
Overall, this company does a good job of reaching consumers and families where they’re at. They understand the needs of their audience, but they also want to introduce them to easier, more modern technologies. This is the perfect balance of both worlds and helps seniors feel more secure and assured.
- Affordable add-ons
- Companion smartphone app
- No long-term contracts
- Range of products & payment plans
- U.S.-based call center
- Lacks environmental protection
- The add-ons can hike the price up
Does This Brand Strike the Perfect Balance?
At the end of the day, families need to know that their elderly loved ones are safe and looked after. This kind of medical technology helps them stay up-to-date even when they’re apart. The reliable connections and hardy equipment keep everyone in the loop while hooking customers up with a caring and knowledgeable support team.
For a brand that helps seniors hold on to their dignity while getting some extra assistance, this company is a solid choice.